Privacy Policy

1. Introduction

This Privacy Policy explains how SkylineTravel ("we", "us", "our") collects, uses, shares, and protects your personal information when you use our website and services. We are committed to ensuring the privacy and security of your personal data and comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, date of birth
• Travel Documents: Passport details, visa information, ID card details
• Travel Preferences: Seating preferences, dietary requirements, travel destinations
• Account Information: Login credentials, account settings
• Communication: Emails, chat messages, phone calls with our customer service
• Technical Information: IP address, browser type, device information, cookies

3. How We Use Your Information

We use your information for the following purposes:

• To provide and manage our travel services and products
• To process bookings, payments, and refunds
• To communicate with you about your bookings and provide customer support
• To personalize and improve your experience with our services
• To administer our loyalty program and provide relevant offers and benefits
• To comply with legal obligations and resolve disputes
• To detect and prevent fraud or other illegal activities
• For marketing purposes, subject to your consent where required

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Consent: Processing based on your specific consent
• Legal Obligation: Processing necessary to comply with our legal obligations

5. Data Sharing and Disclosure

We may share your information with:

• Travel service providers (airlines, hotels, car rental companies, etc.)
• Payment processors and financial institutions
• Third-party service providers who perform services on our behalf
• Government authorities when required by law
• Business partners for joint marketing efforts, with your consent

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, or damage. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to access your personal data
• Right to rectify inaccurate personal data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

9. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, although disabling certain cookies may affect the functionality of our website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new effective date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: info@skylinetravel.it
Address: Via Vitruvio, 43, 20124 Milano MIy
Phone: +39 02 66711143