Terms and Conditions

1. Introduction and Acceptance

Welcome to Skyline Travel System ("we", "us", "our", "Skyline Travel"). These Terms and Conditions ("Terms") govern your use of our website located at online.skylinetravel.it and the travel services we provide. By accessing or using our website and services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of those changes.

Company Information:
Digital Log S.R.L
Via Vitruvio, 43, 20124 Milano MI, Italy
Email: info@skylinetravel.it
Phone: +39 02 66711143

2. Services Provided

Skyline Travel operates as a travel agency providing the following services:

• Flight booking and reservations
• Hotel and accommodation bookings
• Vacation package arrangements
• Travel consultation and advisory services
• Loyalty rewards program
• Customer support and assistance

We act as an intermediary between you and travel service providers (airlines, hotels, car rental companies, etc.). The contractual relationship for the actual travel services is between you and the respective service provider.

3. User Account Registration

To access certain features of our services, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring all information provided is accurate and up-to-date

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for extended periods.

4. Booking and Reservations

4.1 Booking Process

When you make a booking through our platform, you are making an offer to purchase travel services. Your booking is not confirmed until you receive a confirmation email from us with your booking reference number.

4.2 Pricing and Payment

• All prices are displayed in Euro (EUR) unless otherwise stated
• Prices are subject to change until booking is confirmed
• Payment must be made in full at the time of booking unless otherwise agreed
• We accept major credit cards and other payment methods as specified
• Additional fees may apply for certain payment methods

4.3 Accuracy of Information

You are responsible for ensuring that all passenger information (names, passport details, dates of birth, etc.) provided during booking is accurate and matches official travel documents. Errors may result in additional fees or inability to travel.

5. Cancellation and Refund Policy

5.1 Cancellation Terms

Cancellation policies vary depending on the service provider (airline, hotel, etc.) and fare type. Specific cancellation terms will be provided at the time of booking and in your confirmation email.

5.2 Refunds

• Refund eligibility depends on the cancellation policy of the service provider
• Non-refundable bookings cannot be refunded under any circumstances
• Refunds may be subject to cancellation fees as specified by service providers
• Processing time for refunds typically takes 7-21 business days
• Refunds will be issued to the original payment method

5.3 Changes and Modifications

Changes to existing bookings are subject to availability and may incur change fees as determined by the service provider. Name changes are generally not permitted and may require cancellation and rebooking.

6. Travel Documents and Requirements

You are solely responsible for obtaining and maintaining valid travel documents, including:

• Passports valid for at least 6 months beyond travel dates
• Visas required for your destination countries
• Health certificates and vaccination records as required
• Travel insurance (strongly recommended)
• Any other documents required by airlines or destination countries

We are not responsible for denied boarding or entry to any country due to improper documentation.

7. Loyalty Program

Our loyalty program allows customers to earn points and rewards. Key terms include:

• Points are awarded based on bookings and activities as specified in the program terms
• Points have no cash value and cannot be transferred or sold
• Points may expire according to the program's expiration policy
• We reserve the right to modify or discontinue the loyalty program at any time
• Membership tiers and benefits are subject to change
• Fraudulent activity may result in point forfeiture and account termination

8. Limitation of Liability

To the maximum extent permitted by law:

• We act solely as an intermediary and are not liable for the acts or omissions of third-party service providers
• We are not responsible for flight delays, cancellations, lost baggage, or other disruptions caused by airlines or other providers
• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid by you for the specific booking in question
• We are not responsible for circumstances beyond our reasonable control (force majeure events)

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes, etc.)
• Acts of war, terrorism, or civil unrest
• Pandemics or health emergencies
• Government actions or restrictions
• Strikes or labor disputes
• Technical failures or cyber attacks

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Skyline Travel or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not:

• Reproduce, distribute, or publicly display our content without permission
• Use our trademarks or logos without authorization
• Create derivative works based on our content
• Use automated systems (bots, scrapers) to access our website

11. User Conduct and Prohibited Activities

You agree not to:

• Use our services for any unlawful purpose
• Provide false or misleading information
• Impersonate any person or entity
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Use our services to transmit viruses or malicious code
• Engage in fraudulent activities or money laundering
• Harass, abuse, or harm other users or our staff

12. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Privacy Policy.

13. Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of third-party sites. Your use of third-party services is at your own risk and subject to their terms and conditions.

14. Complaints and Dispute Resolution

If you have any complaints or concerns about our services, please contact us at:

Email: info@skylinetravel.it
Phone: +39 02 66711143
Address: Via Vitruvio, 43, 20124 Milano MI, Italy

We will make every effort to resolve your complaint within 30 days. If you are not satisfied with our response, you may escalate the matter to the relevant consumer protection authorities in Italy.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Italy. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Milano, Italy.

If you are a consumer resident in the European Union, you may also have the right to bring proceedings in the courts of your country of residence.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Skyline Travel regarding your use of our services and supersede all prior agreements and understandings.

18. Contact Information

For questions about these Terms and Conditions, please contact us at:

Skyline Travel System - Digital Log S.R.L
Address: Via Vitruvio, 43, 20124 Milano MI, Italy
Email: info@skylinetravel.it
Phone: +39 02 66711143
Website: online.skylinetravel.it