Conditions générales

Introduction and Acceptance

Bienvenue to Skyline Travel System ("we", "us", "our", "Skyline Travel"). These Conditions générales ("Terms") govern Votre use of our website located at online.skylinetravel.it and the travel services we provide. By accessing or using our website and services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our services. We reserve the right to modify these Terms at any Heure, and Votre continued use of our services constitutes acceptance of those changes.

Company Information:
Skyline Travel S.R.L
Via Vitruvio, 43, 20124 Milano MI, Italy
E-mail: info@skylinetravel.it
Téléphone: +39 02 66711143

Services Provided

Skyline Travel operates as a travel agency providing the following services:

• Vol Réservation and reservations
• Hotel and accommodation Réservations
• Vacation package arrangements
• Travel consultation and advisory services
• Fidélité Récompenses program
• Client support and assistance

We act as an intermediary between you and travel service providers (airlines, hotels, car rental companies, etc.). The contractual relationship for the actual travel services is between you and the respective service provider.

User Compte and Registration

To access certain features of our services, you must Créer an Compte by providing accurate and complete Information. You are responsible for:

• Maintaining the confidentiality of Votre Compte credentials
• All activities that occur under Votre Compte
• Notifying us immediately of any unauthorized use of Votre Compte
• Ensuring all Information provided is accurate and up-to-Date

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for extended periods.

Réservation and Reservations

Réservation Process

When you make a Réservation through our platform, you are making an offer to purchase travel services. Votre Réservation is not Confirmé until you receive a confirmation E-mail from us with Votre Réservation reference number.

Pricing and Paiement

• All prices are displayed in Euro (EUR) unless otherwise stated
• Prices are Sujet to change until Réservation is Confirmé
• Paiement must be made in full at the Heure of Réservation unless otherwise agreed
• We accept major credit cards and Autre Paiement methods as specified
• Additional fees may Appliquer for certain Paiement methods

Accuracy of Information

You are responsible for ensuring that all Passager Information (names, passport Détails, dates of birth, etc.) provided during Réservation is accurate and matches official travel documents. Errors may result in additional fees or inability to travel.

Cancellation and Refund Policy

Cancellation Terms

Cancellation policies vary depending on the service provider (Compagnie aérienne, hotel, etc.) and fare type. Specific cancellation terms will be provided at the Heure of Réservation and in Votre confirmation E-mail.

Refunds

• Refund eligibility depends on the cancellation policy of the service provider
• Non-refundable Réservations cannot be refunded under any circumstances
• Refunds may be Sujet to cancellation fees as specified by service providers
• Processing Heure for refunds typically takes 7-21 Affaires Jours
• Refunds will be issued to the original Paiement method

Changes and Modifications

Changes to existing Réservations are Sujet to availability and may incur change fees as determined by the service provider. Nom changes are generally not permitted and may require cancellation and rebooking.

Travel Documents and Requirements

You are solely responsible for obtaining and maintaining valid travel documents, including:

• Passports valid for at least 6 months beyond travel dates
• Visas Requis for Votre Destination countries
• Health certificates and vaccination records as Requis
• Travel insurance (strongly recommended)
• Any Autre documents Requis by airlines or Destination countries

We are not responsible for denied boarding or entry to any Pays due to improper documentation.

Fidélité Program

Our Fidélité program allows Clients to earn Points and Récompenses. Key terms include:

• Points are awarded based on Réservations and activities as specified in the program terms
• Points have Non cash value and cannot be transferred or sold
• Points may expire according to the program's expiration policy
• We reserve the right to modify or discontinue the Fidélité program at any Heure
• Adhésion tiers and benefits are Sujet to change
• Fraudulent Activité may result in point forfeiture and Compte termination

Limitation of Liability

To the maximum extent permitted by law:

• We act solely as an intermediary and are not liable for the acts or omissions of third-party service providers
• We are not responsible for Vol delays, cancellations, lost baggage, or Autre disruptions caused by airlines or Autre providers
• We are not liable for any indirect, incidental, special, or consequential damages
• Our Total liability shall not exceed the Montant paid by you for the specific Réservation in question
• We are not responsible for circumstances beyond our reasonable control (force majeure events)

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any Autre liability that cannot be excluded by law.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes, etc.)
• Acts of war, terrorism, or civil unrest
• Pandemics or health emergencies
• Government actions or restrictions
• Strikes or labor disputes
• Technical failures or cyber attacks

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Skyline Travel or its licensors and is protected by Droits d'auteur, trademark, and Autre intellectual property laws. You may not:

• Reproduce, distribute, or publicly display our content without permission
• Use our trademarks or logos without authorization
• Créer derivative works based on our content
• Use automated systems (bots, scrapers) to access our website

User Conduct and Prohibited Activities

You agree not to:

• Use our services for any unlawful purpose
• Provide false or misleading Information
• Impersonate any person or entity
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Use our services to transmit viruses or malicious code
• Engage in fraudulent activities or money laundering
• Harass, abuse, or harm Autre users or our staff

Privacy and Data Protection

Our collection and use of Informations personnelles is governed by our Politique de confidentialité, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Politique de confidentialité.

Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of third-party sites. Votre use of third-party services is at Votre own risk and Sujet to their Conditions générales.

Complaints and Dispute Resolution

If Vous avez any complaints or concerns about our services, Veuillez contact us at:

E-mail: info@skylinetravel.it
Téléphone: +39 02 66711143
Adresse: Via Vitruvio, 43, 20124 Milano MI, Italy

We will make every effort to resolve Votre complaint within 30 Jours. If you are not satisfied with our response, you may escalate the matter to the relevant consumer protection authorities in Italy.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Italy. Any disputes arising from these Terms or Votre use of our services shall be Sujet to the exclusive jurisdiction of the courts of Milano, Italy.

If you are a consumer resident in the European Union, you may also have the right to bring proceedings in the courts of Votre Pays of residence.

Severability

If any provision of these Terms is found to be Invalide or unenforceable by a court of law, the remaining provisions shall Continuer in full force and effect. The Invalide provision shall be replaced with a valid provision that most closely reflects the original intent.

Entire Agreement

These Terms, together with our Politique de confidentialité and any Autre policies referenced herein, constitute the entire agreement between you and Skyline Travel regarding Votre use of our services and supersede all prior agreements and understandings.

Coordonnées

For questions about these Conditions générales, Veuillez contact us at:

Skyline Travel System - Skyline Travel S.R.L
Adresse: Via Vitruvio, 43, 20124 Milano MI, Italy
E-mail: info@skylinetravel.it
Téléphone: +39 02 66711143
Website: online.skylinetravel.it